Policies

Shipping Policy

• All Chaos Training Solutions products will be shipped via UPS Ground with appropriate insurance.
• Tracking numbers will be sent to you once the item(s) have been picked by UPS.
• Please allow 10-15 days for processing so we can custom cut the foam to fit your product(s) in your CTS Custom Case. Every case is custom cut to your order.
• Flat rate shipping is as follows: $75 for CTS pistols and $125 for CTS rifles.

Refund Policy

Chaos Training Solutions offers a no-questions 30-day (from the shipping date) Refund on all UNUSED products.

If the training tools are used or beyond the 30-day window, we will provide you with a prorated refund based on the condition of the product returned.

Warranty Policy

Chaos Training Solutions offers a 5-year warranty from the date of purchase on all pistols and rifles, excluding inert trainers and student trainers, purchased with an optic (sighted and tuned by CTS) that covers all significant parts under normal usage conditions within reason. All base rifles (iron sights only) will come with a 1 year warranty. We train hard, we fully understand the abuses our products can endure - with that said, we will stand by our products. If you have any issues, please contact us immediately.